Terms & Conditions
Terms and Conditions
The terms and conditions for this shop are set out below.
If you have any questions about purchasing an artwork or about commissions, or if you are not sure about how the terms and conditions may apply to your order, do not hesitate to contact us.
Delivery and shipping:
Your order is usually dispatched within 5 working days. But depending on where you live it might take up to 2 weeks to be delivered to your address from the moment it was dispatched.
Delivery is usually done by PostNL in the Netherlands, and TNT UPS, or DHL for international shipping.
Please note that international customs charges are the buyers responsibility. If you see any damage when your package is being delivered, you can either refuse the shipment as (damaged – return to sender) or you can have the delivery company mark the tracking as (received damaged, subject to further inspection). Please file the claim immediately. You also must keep all boxes and packing material , you will also need the tracking number off your box, a description of the damage and its value. Please take photos of the damaged package and send them to us with the information of actions taken on the matter.
If you wish to return any items (this does not include commissions) they must be returned within 7 days of receipt. Items must be in their original state. You are responsible for ensuring the item is returned in it’s original condition and without any damage. Delivery charges are not refunded, and the cost of returning the item is for the buyer. We will refund the cost of the item in full, however, if you paid for the item using PayPal, they may charge you for return of funds and any charge incurred is not covered by us.
In the unlikely event there is an issue with the quality of the product or it is not the product ordered, we will make sure to resolve the situation to your satisfaction as quickly as possible. Please contact us to explain your specific questions and agree on a course of action.
This website does not collect any personal information other than that entered by those purchasing products. Any information provided to purchase a product is solely used for that purpose and is not disclosed to any third party. Credit card details are only retained as required by the processing company, to demonstrate approval for the transaction was provided by clients. This website uses Google analytics to record information about site usage.
Buying one of the artworks does not mean the piece can be used for a commercial purpose without permission of the artist. Owning one of the pieces gives you the right to personal use only. If you would like to use one of the illustrations for a commercial purpose please contact us.